source: ACCC
Product description
Sigenergy single phase 8/10/12kW Energy Controllers with quick connect AC plugs (requiring ferrules and crimping) used in domestic rooftop solar systems and with batteries.
See a list of details to help identify the product
Reason the product is recalled
The AC plugs may overheat and become damaged, posing a risk of fire.
The hazards to consumers
If an overheating AC plug should lead to a fire, it could result in property damage, serious injury or death. Incidents have occurred. No property damage, injuries or deaths have been reported.
What consumers should do
1. Consumers should ensure their systems are connected to the internet so they can receive a firmware update. This allows Sigenergy to update and monitor each system proactively and temporarily reduce the AC output if the product is operating at sustained full load. This prevents the AC plug from overheating and becoming damaged. All affected products that are online have already received the firmware update.
2. Consumers will receive a free replacement product that has an updated AC plug. Consumers will be contacted by their retailer or Sigenergy Australia service partner to arrange replacements.
3. Sigenergy will also provide affected customers with an additional 2-year warranty on the product.
For more information, consumers should contact Sigenergy Australia Pty Ltd via email at sigenservice.au@sigenergy<span< a="">> </span<>or visit https://www.sigenergy.com/au/ac-replacement/end-user
Details to help identify the product
Supplier running the recall
Who sold the product
● Tradezone Pty Ltd
● Lawrence & Hanson Group Pty Ltd
● Sustainable Business Energy Solutions Pty Ltd
● Energy Spurt Pty Ltd
Identifying product features
Single Phase 8/10/12kW Energy Controllers with quick connect AC plug. Consumers will receive a notification via the mySigen app if their product is affected by the recall.
Dates available for sale
Where the product was sold
Manufacturer country ID
Responsible regulators
Regulators are established or appointed by government. They enforce regulations and rules.
Quote PRA number 2025/20703 when contacting a regulator about this recall.
Recall and remedy questions
Contact the Australian Competition and Consumer Commission if you have:
- a question about the remedy being offered to you by the business that is responsible for managing this recall, or
- concerns about the way the business is managing this recall.
Product questions
Speak to the Office of Fair Trading (NSW) - Energy and Utilities if you have a question about the reason the product is recalled or the hazards to consumers.
